Create and Send a Screenshot

When you're reporting a problem to Customer Service, capturing and sending an image of your computer screen can help us better understand your issue.

The process used to create a screenshot depends on the operating system of your computer.

For Windows Users:

1. On the screen you want to capture, hold down Alt and Print Screen, then release all.

2. Open a Word document and click the open document.

3. Hold down Ctrl and V, then release all.

4. Save the Word document as a file on your desktop for quick access later.

For Mac OSX Users:

- From the Help Center web form, click Browse to locate and attach the screenshot file.

- If you're sending your screenshot in an email message, use the Attach feature provided by your webmail or email client.

Note: Don't drag or paste the attachment into the window of your message.

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