Damaged or Mis-shipped Items

For defective, damaged, or mis-shipped (item shipped was not item ordered) items, the issue must be reported within 7 days of receiving shipment. To report such items, contact our online customer service team immediately via the e-mail address listed on your invoice, or select the 'Contact Us' hyperlink located at the bottom of your shipment notification e-mail.

Depending upon stock availability, JUSERE will attempt to replace defective, damaged, or mis-shipped items. If a replacement cannot be issued, you will receive a refund for the purchase price plus shipping and handling fees for the item(s).

For all other items, shipping and handling fees will not be refunded. (Note: Refunds for the return shipping fee are calculated using the lowest cost shipping method. Items returned via expedited shipping methods will only be refunded an amount equal to the lowest cost shipping method).


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