Track Status of Your Return

To track the status of your return, you need to know:

1. After the carrier has received your item, it can take up to 2 weeks for us to receive and process your return.

2. It takes 1-2 days for us to check the return items and apply for refund.

3. It takes 5 days to remit your refund to your Jusere Account Balance.

If you want to know the processing progress, please contact your customer service and tell him/her your Return Merchandise Authorization (RMA) Number to give you more details.


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