To return items:
1. Obtain a Return Merchandise Authorization (RMA) Number within 14 days from the date your order was gotten. Please note: returns will not be accepted without an RMA Number. RMA Numbers expire 30 days after the date they are created; the return will not be accepted if it is received after that time.
Please ask your account sales to creat an RMA Number or contact firstname.lastname@example.org.
2. Once you got the RMA Number, you will receive an email to tell you the address where you should ship your return. Please include a brief note describing the reasons you are returning the merchandise and write the RMA Number on the outside of the shipping package.
Important Note: For your protection, please send your return via a shipping service that can be tracked, such as Registered USPS, FedEx, DHL or UPS. Please be sure to keep your receipt, as well as the tracking information associated with item(s) returned. We cannot guarantee refunds for returns sent via a non- traceable method.
3. Once received at our facility, your return will be processed within 5 to 7 business days. Credits are processed upon confirmation and inspection of the return. You will receive an e-mail notification confirming your return has been processed. Please allow up to two billing cycles for the return credit to appear on your credit card statement.
Important Note: Credits are processed for the original cost paid for the merchandise and tax. Shipping and handling fees will not be refunded.
If you return an item in unacceptable condition we will not be able to process a refund and will therefore ship the merchandise back to you.