About Refunds

When you return an item, your refund and how your refund is issued may differ based on the condition of the item, how long you've had the item and how the item was purchased.

After your return items arrived, we will check the items. If nothing goes wrong, our sales would submit the refund details to our finance director. Normally, it takes 5 days to remit your refund to your Jusere Account Balance. Click here if you want to withdraw money from Jusere Account Balance.


Note: After the carrier has received your item, it can take up to 2 weeks for us to receive and process your return.

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