Return&Exchange Policies

If you need to return an item, please review the complete details of our Return Policy below to determine if any special conditions apply.

Returned products must be in new condition. If you are returning a product listed below, please check to make sure your return meets the conditions described.

1. Dresses and Accessories: Must be in original condition - unworn, unwashed, unaltered, undamaged, clean and free of lint and hair - and must have the tags/lables intact and attached.

2. If the product is defective, please provide a detailed explanation in the return package (see additional notes below).


Items that cannot be returned or exchanged:

1. Special Order items that were ordered specifically for you as indicated on the order form as well. Our sales will indicate you understand the item is not available for return or exchange. If your order is delayed from the original expected delivery date, you have the right to cancel your special order item.

2. Personalized and dyed items are final sale, no returns, no exchanges.

3. Outlet items are final sale, no returns, no exchanges.

4. Perishables and personal care items are final sale with no returns, no exchanges.

Articles from Jusere

  1. Process for Returning Merchandise

  2. How to Track Status of Your Return?

  3. About Defective, Damaged or Mis-shipped Items

  4. About Return Shipping Fee

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