If your order is on hold due to a payment issue, there are several things you can check to resolve the declined payment.
If your payment method has been declined, do one of the following:
- Confirm your bank information, billing address, and phone number were entered correctly in your account.
Note: The billing address and phone number entered must match those associated with your card.
- Contact your bank.
- Check with your bank about adjusting daily withdrawal or purchase limits. Payment declines may be due to these limits set by your bank.
- After contacting your bank, you can retry your payment method by clicking Make Payment on the order detail page.