Resolve a Declined Payment

If your order is on hold due to a payment issue, there are several things you can check to resolve the declined payment.


If your payment method has been declined, do one of the following:

- Confirm your bank information, billing address, and phone number were entered correctly in your account.

Note: The billing address and phone number entered must match those associated with your card.

- Contact your bank.


Note:

- Check with your bank about adjusting daily withdrawal or purchase limits. Payment declines may be due to these limits set by your bank.

- After contacting your bank, you can retry your payment method by clicking Make Payment on the order detail page.


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