Problems Signing In

If you're having trouble signing in, you may be entering in an incorrect account information.

If you're having trouble signing in, here are some things to check:

1. Clear Your Browser's Cache and Cookies

    Your Internet browser's "Help" menu will have instructions for how to clear the cache and cookies.

2. CAPS Lock and NUM Lock on Your Keyboard

    Passwords are case sensitive, so "PASSWORD" and "Password" are recognized as two different passwords.

3. Incorrect E-mail Address

    Your e-mail address must be in this format: username@domain.com (or .net, .org, .edu, etc.). If you have more than one e-mail address, be sure that you're using the correct e-mail address and password combination for the account you are trying to access. Also, if your computer is set to auto-complete the e-mail, make sure it's the correct e-mail address listed.

4. Incorrect Password

    If you're sure you're using the correct e-mail address or mobile phone number, try to reset your password. For more information, go to Reset Your Password.

5. Disabled Accoount

    In order to better serve our customers,we will organize customers' accounts on a regular basis. If you haven't make deal with us for more than one year, we will disable your Jusere Account temporarily. In that case, you need to contact service@jusere.com to revive your account.   


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